Returns & Exchanges

At Rolex Boutique, we are committed to your total satisfaction and offer a 14-day return period for timepieces in their original, unworn condition. Each return undergoes a rigorous inspection by our master horologists to ensure all security seals and documentation remain intact.

1

Initiate Request

Log into your account and select the specific order to request a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Place the timepiece in its original presentation box, including all warranty cards, manuals, and protective films.

3

Insured Shipping

Affix the provided pre-paid, fully insured shipping label to the outer box and drop it off at an authorized courier location.

4

Authentication & Refund

Once received, our experts will verify the watch's authenticity and condition before processing your refund within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing