Frequently Asked Questions
Everything you need to know about your luxury timepiece purchase.
Are all timepieces sold on Rolex Boutique authentic?
Yes, every watch in our collection undergoes a rigorous multi-point inspection by certified master watchmakers to guarantee 100% authenticity and original parts.
What is your shipping policy for high-value items?
We provide complimentary, fully insured overnight shipping on all orders. Each package requires an adult signature upon delivery to ensure your investment arrives safely.
Do the watches come with a warranty?
All timepieces purchased through Rolex Boutique include a comprehensive 24-month mechanical warranty, covering all internal movement defects under normal use.
What is your return and exchange policy?
We offer a 14-day return window for a full refund or exchange, provided the watch is returned in its original, unworn condition with all security tags and protective films intact.
Which payment methods do you accept?
We accept all major credit cards, bank wire transfers, and select cryptocurrency payments. For high-value transactions, bank wires are preferred and may qualify for a pricing incentive.
How should I maintain my luxury watch?
We recommend a professional service every 5 to 7 years. To maintain its appearance, clean the case and bracelet occasionally with a soft cloth and soapy water, ensuring the crown is screwed down tightly.